Features for Patrons with Disabilities

Features for Patrons with Disabilities

The Iowa Events Center is committed to making its facilities accessible to all our patrons. For additional information, or if you have questions, need assistance or an accommodation not mentioned below, please call (515) 564-8351.

Accessible Seating

Handicap accessible seating is available at various locations throughout Wells Fargo Arena and for those ticketed events happening at Hy-Vee Hall. Handicap seating is available to the patron with the disability and one guest. To purchase handicap accessible seating, please call (515) 564-8351.

Handicap Parking

For your convenience, there are several available parking lots within walking distance of the Iowa Events Center. Accessible parking is available in all of the parking lots surrounding the Iowa Events Center. To park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker or license plate. Any customer may drop off a disabled patron at the front of the Iowa Events Center, then park the car in one of the lots and meet that person inside the Iowa Events Center. A parking fee will be charged to every patron who parks in the lots surrounding the Iowa Events Center. Typically, parking fees are $7 per parking space.

Assisted Listening Devices

Assisted listening devices are available to hearing-impaired guests at no cost. The assisted listening device is a headset that broadcasts the Iowa Events Center’s sound system on an FM frequency. Any patron checking out an assisted listening device must leave a driver’s license or a valid form of identification to receive the headset. They are available at the Guest Services booth located behind section 107. It is encouraged to make arrangements prior to the performance by calling 515-564-8000.

Other Assistance

If you need assistance while at the Iowa Events Center, please contact an usher or staff member. In addition, the Guest Services Center is located in the front atrium in front of the main entry doors. Any Guest Services Representative will be happy to answer your questions.