Event Details
Know Before You Go
Bag Policy
Casey's Center has a clear bag policy for all events. A maximum clear bag the size of 12"x6"x12" is permitted. Exceptions will be made for medical, family, or child care bags or small clutches no larger than 4.5"x6.5".
Cashless Facility
Casey's Center is a cashless facility, only accepting debit, credit, and gift cards. If you do not carry a debit or credit card, you can transfer cash onto a gift card at Overtime Tap (Section 108).
Mobile Ticketing
Tickets for all events at Casey's Center must be added to a digital wallet (Apple Wallet or Google Wallet) for entry. Barcodes will no longer display on tickets. Tickets will be scanned by tapping your phone on the scanner at the door. Learn more about Mobile Ticketing at Casey's Center.
Parking
Parking is available at the Iowa Events Center with entrances off 3rd Street and 5th Avenue.
- If traveling from I-235 East, utilize Exit 8A to 3rd Street.
- If traveling from I-235 West, utilize Exit 8A to 7th Street.
Meter parking is available throughout downtown Des Moines with the convenience of the ParkDSM app. Parking meters charge Monday through Saturday from 9am-9pm.
City parking garages are located throughout downtown with convenient skywalk access to the Iowa Events Center.
- 7th & Center - 9-minute walk
- 5th & Keo - 10-minute walk
- 4th & Grand - 9-minute walk
- 3rd & Court - 13-minute walk
Related Links
Character Experience FAQ
- Adults & children, ages 2 & up, must purchase an experience ticket and a Disney On Ice show ticket to attend. Children must be accompanied by an adult.
- Experience length is approximately 45 minutes, but may vary based on attendance.
- Photo opportunities are for your enjoyment only. Please remember to bring your device.
- Experience & venue rules must be followed at all times.
- Character availability and experience prices, elements, locations, dates & times are subject to restriction, change, or cancellation, including due to local requirements, which may change at any time.