DESCRIPTION

A/V Operator is a per event employee who assists the Production Manager in all aspects of AV needs for Iowa Events Center during and in preparation for events.

RESPONSIBILITIES

• Fulfill event requirements on AV needs including but not limited to areas of: camera operation, audio, replay playback, graphics, lights, and technical direction as events require
• Understand and use audio/visual engineering and signal flow knowledge to accurately setup and troubleshoot malfunctioning equipment with limited supervision
• Report damaged or malfunctioning equipment promptly and in sufficient detail to minimize troubleshooting steps
• Assist with video production of all games and events (where required) in house

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Questions? Contact AJ at aj.leporte@oakviewgroup.com or at 515-330-0613.

DESCRIPTION

Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.

RESPONSIBILITIES

• Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
• Follow proper procedures regarding money and ticket reconciliation after every work shift
• Provide accurate Iowa Events Center information and superior customer service to patrons

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Questions? Contact Jake at jake.gerth@oakviewgroup.com or at 515-564-8313

DESCRIPTION

A part-time Operations Event Setup Laborer (Building Attendant) is an event-driven support position that works in areas of room sets, event teardown, and arena conversions. 

RESPONSIBILITIES

• Help in the conversion of events as directed including: risers, chairs, tables, stages, pipe and drape, and other event items as needed for events at the facilities
• Operate an assortment of equipment including: forklifts, pallet jacks, and more
• Provide excellent customer service assistance to internal and external clients
• Assist other operations department and positions as needed

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Questions? Contact Leah at leah.beery@oakviewgroup.com or at 515-564-8051.

DESCRIPTION

First Aid will provide basic medical assistance at the Iowa Events Center during events.

RESPONSIBILITIES

• Provide basic medical assistance at the Iowa Events Center.
• Communicate with medical personnel from other agencies as required.
• Complete all medical reports, patient refusals, and incident reports as required.
• Maintain communications with the public; answer questions and resolve routine issues.

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Questions? Contact Matt at matthew.cushman@oakviewgroup.com or at 515-564-8054.

DESCRIPTION

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center and Wells Fargo Arena. They assist in providing a safe environment for our guests and ensure all service needs are met. Guest Service Attendants will work in positions as needed including: Usher, Ticket Taker, Suite Staff, and Door Guards.

RESPONSIBILITIES

• Provide exceptional customer service and assistance to all guests

• Greet and scan tickets as guests enter the building

• Greet and usher guests to their seats

• Provide directional assistance to guests throughout the facilities

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Questions? Contact Tom at tom.hines@oakviewgroup.com or at 515-564-8054.

DESCRIPTION

A part-time Operations Housekeeping employee (Building Attendant) is an event-driven support position that works in areas of housekeeping and show care. 

RESPONSIBILITIES

• Execute accurate and timely completion of cleaning checklists and before, during, and after event cleaning to include removal of trash, spills, vacuuming, etc. 
• Operate an assortment of equipment including: buffers/burnishers, rider sweepers/scrubbers, walk behind scrubbers, blowers, vacuums, and others as needed
• Assist other operations department and positions as needed

APPLY NOW

Questions? Contact Leah at leah.beery@oakviewgroup.com or at 515-564-8051.

DESCRIPTION

The Parking Supervisor will assist the Parking Manager in daily operations of all Iowa Events Center parking locations. They will be responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

RESPONSIBILITIES

• Assist Parking Manager with overall parking operations on event day
• Answer staff questions and support Parking Attendants during events
• Organization and ability to work with cash and credit card transactions
• Offering flexible hours based on event schedule and your availability

APPLY NOW

Questions? Contact Robbin at robbin.morton@oakviewgroup.com or at 515-564-8105.

DESCRIPTION

Phone Operator is an on call; per event employee who represents the Iowa Events Center as initial contact for prospective clients and the general public both on the phone and in person. Phone Operaotr will also assist guests with event information and or route necessary calls to appropriate personnel.

RESPONSIBILITIES

• Answer incoming calls to the Iowa Events Center
• Assist with guest or clients with general questions
• Manage lost and found
• Perform filing or other office related work
• Provide excellent customer service assistance to internal and external clients

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Questions? Contact Carrie at carrie.jackson@oakviewgroup.com or at 515-564-8135.

DESCRIPTION

Parking Attendant is an on-call, per event employee who assists in direction of customers in and around the Iowa Events Center parking lots during events. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.  This employee must have excellent attendance to ensure the success of the Parking Department during events held at the Iowa Events Center.

RESPONSIBILITIES

• Greet and direct customers entering parking lots
• Communicate parking information to the public
• Sell parking tickets
• Accept cash or credit payment. Count back correct change as needed

APPLY NOW

Questions? Contact Robbin at robbin.morton@oakviewgroup.com or at 515-564-8105.

Description

The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment

Responsibilities

• Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
• Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests.

APPLY NOW

Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

A Cashier utilizes a cash register and accepts payment.  Prepares and serves concession items to guests.  Prepares and pours beverages and serves them to guests.  Ensures quality of food presentation. Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities

• Conduct the cash register sales by entering the orders and completing the transaction
• Responsible for maintaining stock and supply levels, and communicating to the Concessions Stand Manger of low stock items
• Listening and responding to customer requests or concerns
• Responsible for maintaining a clean and organized work space including but not limited to disposal of garbage & cleaning dishes

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

Description

Under general supervision, the Catering Steward supports the Catering Department and is responsible for all back-of-house (BOH) areas including cleaning, organization, and set-up before, during, and after events.  This position is responsible for reviewing Banquet Event Orders pulling and staging all equipment based on these documents prior to event set-up; and ensuring the catering/banquet equipment is maintained, stored, and inventoried.

Responsibilities

• Maintain and oversee a clean and organized back-of-house area to support the Catering operation
• Responsible for the overall back-of-house areas cleanliness, organization, and team task productivity
• Maintains consistent communication with managers on assignments, productivity, and task completion
• Independently review complex Banquet Event Orders (BEOs) and make decisions based on the information, including forecasting and pulling & setting-up upcoming needed equipment

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

A Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest satisfaction.  Portion control, food waste and sanitation are additional areas that the Cook must be aware of while operating in the kitchen.

Responsibilities

• Responsible for cooking and packaging food product which is prepared to order or kept warm until sold
• Receives verbal orders from the front counter staff for food product requirements for guest orders
• Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests
• Responsible for portion control and serving temperatures of all products served in the concession stand.

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

Description

The Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest satisfaction.  Portion control, food waste and sanitation are additional areas that the Cook must be aware of while operating in the kitchen.

Responsibilities

• Assists with the delivery of food to designated function areas
• Assists with cooking (firing) of food products utilizing a variety of equipment: convection ovens, fryers, steamers, among others
• Assists with preparation of hot sauces and soups
• Follow a prep list created by chefs for planned duties
• Prepare cooking ingredients
• Prepare and plate dishes as directed such as salads, entrees and desserts

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

The Dishwasher washes and sanitizes all tableware, serving materials, cooking equipment and small wares. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

Responsibilities

• Ensures highest sanitation levels for all items previously used so that they may be used again in clean condition, free of any contamination risk.
• Utilizes and implements M.S.D.S. criteria, food and product safety, and Food and Beverage Policies and Procedures.
• Removes all trash and maintains loading and receiving areas in safe and clean condition.
• Stocks plates, glasses, pots, utensils and pans after cleaning.
• Cleans and sanitizes all food service areas and equipment.

APPLY NOW

Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

The Prep Cook assists in preparing and production of food for the venue at catered functions.  Responsible for set-up, sanitation, cleaning and closing of workstation area.  Employees will work in an ever changing, fast-paced environment. 

Responsibilities

• Assists with the delivery of food to designated function areas
• Follow a prep list created by chefs for planned duties
• Prepare cooking ingredients
• Prepare and plate dishes as directed such as salads, entrees and desserts

APPLY NOW

Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

The Server will provide ultimate hospitality for guests in a fast-paced, high volume environment.

Responsibilities

• Maintains knowledge of the menu and any special items being offered.
• Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
• Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
• Ensures neat presentation of all ordered items, with no spill-over.
• Pre-buses tables and full buses tables when necessary during peak periods.
• Maintains availability to work during many peak periods.

APPLY NOW

Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

A Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

Responsibilities

• Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards
• Follow the bar pre-shift notes and bar menus and provide service as described
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol
• Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests

APPLY NOW

Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

Description

The Suites Food Runner (expeditor/server assistant) is responsible communication between the Front of House and Back of House in the Suites & Restaurant. This position will deliver food to all guests in a friendly, professional & knowledgeable manner. The employee will provide support with other duties as directly.

Responsibilities

• • Deliver food and beverage to quickly and efficiently
  • Provide positive, professional, polite guest service to all employees and guests
  • Communicating clearly with the kitchen and front of house staff
  • Maintain knowledge of all ingredient details of every dish on the menu to answer guest questions

APPLY NOW

Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

Description

The Warehouse employee is responsible for the receipt and storage of all food, beverage, and related product and equipment received at Iowa Events Center in Wells Fargo Arena. The inventory and security of all items is under the control of these employees. Employees must maintain excellent attendance and be available to work an event based schedule.

Responsibilities

• Checks all incoming items against purchase order sheets checking details such as weight count, quality, and specification.
• Ensures that all items are received and placed in their storage location at the proper temperature.
• Responsible for bagging ice.
• Maintain accurate delivery and inventory records

APPLY NOW

Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

For opportunities with CSC Event Security Staff, the security provider for Iowa Events Center, click here.