DESCRIPTION

Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.

RESPONSIBILITIES

• Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
• Follow proper procedures regarding money and ticket reconciliation after every work shift
• Provide accurate Iowa Events Center information and superior customer service to patrons

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Questions? Contact Jake at jake.gerth@oakviewgroup.com or at 515-564-8313

DESCRIPTION

First Aid will provide basic medical assistance at the Iowa Events Center during events.

RESPONSIBILITIES

• Provide basic medical assistance at the Iowa Events Center.
• Communicate with medical personnel from other agencies as required.
• Complete all medical reports, patient refusals, and incident reports as required.
• Maintain communications with the public; answer questions and resolve routine issues.

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Questions? Contact Tom at tom.hines@oakviewgroup.com or at 515-564-8054.

DESCRIPTION

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

RESPONSIBILITIES

• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout facility

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Questions? Contact Tom at tom.hines@oakviewgroup.com or at 515-564-8054.

DESCRIPTION

A part-time Operations Event Setup employee (Building Attendant) is an event-driven support position that works in areas event setup and tear down.

RESPONSIBILITIES

• Set-up and tear down including: risers, chairs, tables, pipe and drape and other items as needed for events at facility
• Execute accurate and timely completion of room sets
• Handle folding chairs, stacking chairs, tables of various shapes and sizes, drapery and skirting
• Operate an assortment of equipment including: forklifts, pallet jackets and more

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Questions? Contact Leah at leah.beery@oakviewgroup.com or at 515-564-8051.

Description

The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment

Responsibilities

• Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
• Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests.

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

The Cashier utilizes a cash register and accepts payment.  Prepares and serves concession items to guests.  Prepares and pours beverages and serves them to guests.  Ensures quality of food presentation. Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities

• Conduct the cash register sales by entering the orders and completing the transaction.
• Responsible for maintaining stock and supply levels, and communicating to the Concessions Stand Manger of low stock items.
• Listening and responding to customer requests or concerns
• Responsible for maintaining a clean and organized work space including but not limited to disposal of garbage & cleaning dishes.

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

Description

The Concessions Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest satisfaction.  Portion control, food waste, and sanitation are additional areas that the Cook must be aware of while operating in the kitchen.

Responsibilities

• Responsible for cooking and packaging food product which is prepared to order or kept warm until sold.
• Receives verbal orders from the front counter staff for food product requirements for guest orders.
• Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests.
• Responsible for portion control and serving temperatures of all products served in the concession stand.

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

Description

The Server will provide ultimate hospitality for guests in a fast-paced, high volume environment.

Responsibilities

• Maintains knowledge of the menu and any special items being offered.
• Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
• Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
• Ensures neat presentation of all ordered items, with no spill-over.
• Pre-buses tables and full buses tables when necessary during peak periods.
• Maintains availability to work during many peak periods.

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515- 564-8026.

Description

The Suites Food Runner (expeditor/server assistant) is responsible communication between the Front of House and Back of House in the Suites & Restaurant. This position will deliver food to all guests in a friendly, professional & knowledgeable manner. The employee will provide support with other duties as directly.

Responsibilities

• • Deliver food and beverage to quickly and efficiently
  • Provide positive, professional, polite guest service to all employees and guests
  • Communicating clearly with the kitchen and front of house staff
  • Maintain knowledge of all ingredient details of every dish on the menu to answer guest questions

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223.

For opportunities with CSC Event Security Staff, the security provider for Iowa Events Center, click here.